Refund Policy

We want you to feel confident when ordering from us. If something isn’t right, we’re here to help.

1. Returns

We accept returns under the following conditions:

• You must contact us within 7 days of receiving your order
• The item must be unused, in original condition, and in original packaging
• Proof of purchase is required

To start a return, email us at:
📧 support@kingdomcovenant.co.za

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Please contact us within 48 hours of delivery
• Include clear photos of the item and packaging

We will arrange a replacement or refund at no extra cost.

3. Refunds

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method
• Please allow 5–10 business days for the refund to reflect

4. Non-Returnable Items

We do not accept returns for:

• Items that have been used or damaged by the customer
• Items returned without prior approval
• Clearance or sale items (if applicable)

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping method

6. Order Cancellations

• Orders can only be cancelled within 12 hours of placing the order
• After this time, your order may already be processed and shipped

7. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider — processing times may vary

If the issue persists, contact us at:
📧 support@kingdomcovenant.co.za

⚠️ Real talk (important for your business):

This policy protects you from:

• Customers trying to refund after using the product
• Chargeback abuse (which already hit you before)
• Payment gateway issues (Paystack/Yoco type situations)

🔥 Optional (add this if you want higher trust):

We stand behind our products. If there’s any issue at all, we’ll work with you to make it right.